Q. Should I use chemical drain cleaners?
A. No. Most retail drain cleaners are harmful to your plumbing. Over time these products can corrode the inner lining of drain pipes. Call us to properly clean out your drains, we will be happy to assist you.
Q. What is a leak detection Service?
A. This is a specialized service intended to find hidden leaks underground and under foundations, utilizing state of the art sound detection devices. These ultra-sonic leak detection devices are the most effective method to promptly and efficiently find your leak source. We will determine the precise location of your leak and solve the problem as soon as possible.
Q. Why does my water heater run out of hot water so quickly?
A. There may be nothing wrong with your water heater. It may actually be that your faucets and shower heads are the problem source. Some older shower heads put out up to 5 gallons per minute. Newer shower heads only allow around 2.5 gallons of volume per minute. Switching to lower volume shower heads and faucets may solve the problem. Another problem may be that your water heaters’ dip tube needs to be replaced. If you are experiencing this problem, please do not hesitate to contact us to resolve the problem.
Q. What is causing my water heater to leak water?
A. The most common cause of water leaks from your water heater would be a rusted out tank. This would require you to replace the entire water heater. If your water heater is not near the end of the manufacturers’ life estimate your problem may be from a source that is much simpler and less of a financial strain. For example, the pressure relief valve, usually located at the top of the unit, could be leaking. You can be rest-assured that our expertly trained technicians will promptly diagnose your leak problem and suggest a solution that will be in your best interest.
Q. Why does my toilet keep refilling?
A. There are many reasons for a toilet that constantly runs. It could be a that flapper isn’t seating properly. The flapper can accumulate a thin layer of scale or a slippery film over time which can cause the water seal to fail. Replacing the flapper will correct this problem. Another cause can be a kinked or tangled lift chain which is easily fixed as well. If neither of these is the problem, it could be a worn out flush valve. Our professionals will have your water wasting toilet repaired in no time.
Q. Why is my electric water heater not heating?
A. In many cases the cause for your water heater not heating properly is a tripped high-temperature cutoff. This can be fixed by simply pressing the reset button. If that doesn’t work it could be a faulty heating element. If that is the case you must replace the element.
Q. How do I choose the right water heater for my home?
A. Choosing the right water heater depends on a number of factors that include: the number of people in your household, number of bathtubs and/or showers, whether your home has a dishwasher, washing machine or whirlpool bathtub, and whether your water heater is a natural gas or electric unit. Typically, for a family of 4, a 50 gallon gas water heater will be sufficient for your needs. If your water heater is electric you would want to consider a 50-60 gallon unit. Please contact us to ensure the unit you choose will serve your needs.
Q. What is meant by the terms “hard water” and “soft water”?
A. “Hard water” is water that contains high levels of calcium and/or magnesium. The presence of these minerals in high amounts can result in deposits, called scale, on appliances and fixtures and can negatively affect their performance over time. Hard water can also decrease the cleansing action of soaps and detergents you use in cleaning our dishes, clothing and in bathing by creating films on surfaces instead of dissipating the soaps and detergents for maximum effectiveness. Having a water softening system installed in your home will essentially eliminate calcium and magnesium through interaction with sodium through a process called ion exchange.
Q. Why do my water pipes rattle?
A. The problem may be that water lines are not properly isolated from the structural elements of your home. If this is the case, the motion of water moving through the pipes may be transferring to beams, joists or studs in or beneath your flooring or in the walls. If the pipes are accessible the solution may be as simple as inserting an insulating material between the pipes and the structural elements they are touching. If your pipes only rattle when the water is turned on or off it may be that you need to install a water hammer arrester that will eliminate the jolt caused by quick closing water valves. This problem is not always easy to diagnose and you should always rely on a plumbing professional to accurately diagnose your rattling pipe problem.
Q. I live in the Dallas area. Do you service my area? A. Absolutely! we are happy to serve the Dallas area including the cities of Allen, Carrollton, Dallas, Farmers Branch, Garland, Irving, Mesquite, Plano, Richardson, Rockwall, Rowlett, Wylie among others. If you have any questions regarding your address, please contact us.